Responsible Gaming

Faircrown Casino is committed to promoting safer gambling and helping players keep gambling enjoyable, controlled and within their means. Gambling should be treated as entertainment, not as a way to make money or solve financial problems.

Faircrown Casino holds a licence from the Comoros (AOFA), reference ALSI-202508056-FI2, and a licence from the Tobique Gaming Commission, licence number 0000002. The site runs 128-bit SSL encryption alongside PGP protocol and RNG-certified games.

Gamble responsibly

Gambling can be enjoyable when it is occasional, affordable and undertaken with realistic expectations. However, gambling also involves risk, and outcomes are determined by chance. No strategy can guarantee a win, and past results do not predict future results. You should only gamble with money that you can afford to lose after essential living costs and other financial commitments have been covered.

Before you play, decide how much time and money you are comfortable spending. Treat that amount as an entertainment expense rather than an investment. Once your limit has been reached, stop playing. Do not increase your spending simply because you have lost, and do not assume that a win is due because you have experienced a losing streak.

Practical ways to stay in control

Set a deposit, spending or loss limit before you begin and keep to it.
Set a session time limit and take regular breaks away from the game.
Keep gambling separate from money needed for rent, bills, food, education and other essentials.
Do not borrow money, use credit intended for necessities or sell possessions to fund gambling.
Avoid gambling when you are upset, tired, stressed, affected by alcohol or affected by other substances.
Do not chase losses by increasing stakes or continuing to play for longer.
Keep gambling private from children and do not allow anyone under the applicable legal age to access your account.
Review your gambling activity regularly so that you understand how much time and money you are spending.

A win is not a reason to keep playing, and a loss is not a reason to keep playing either. If gambling stops feeling like entertainment, take a break and consider using the tools and support options available.

Tools to help you manage your play

Account and safer-gambling tools can help you make decisions before gambling becomes difficult to control. Depending on the features available to your account and the applicable rules, these may include deposit limits, spending limits, time reminders, activity statements, cooling-off periods and account restrictions.

Using limits and breaks

A limit is most effective when it is set before you start playing. Choose an amount and period that reflect your personal budget, and do not set a limit based on the amount you hope to win. Changes to limits may be subject to applicable requirements and may not take effect immediately. If you need an immediate break, contact the relevant support channel through your account or request account closure or self-exclusion where available.

A cooling-off period can provide a short break from gambling, while self-exclusion is a stronger measure intended for people who want to stop gambling for a longer period. During self-exclusion, access to gambling services may be restricted in accordance with the applicable process. You should not try to open another account or use another person’s account while excluded.

Self-exclusion and account closure

If you believe that you need to stop gambling, consider requesting self-exclusion or account closure rather than relying on willpower alone. You may also wish to ask a trusted person to support you by helping manage finances, removing gambling applications, blocking access to gambling websites or checking in with you during a break.

Account restrictions and self-exclusion are not a substitute for professional help. If gambling is causing distress, debt, conflict or other harm, seek independent support as soon as possible. You can also explore Australian self-exclusion and gambling-blocking services, including the national BetStop scheme, where eligible and applicable.

Recognising gambling harm

Gambling harm can develop gradually, and a person may not recognise the problem at first. It can affect finances, relationships, work, study, physical health and emotional wellbeing. The presence of one or more warning signs does not provide a diagnosis, but it may indicate that taking a break and seeking support would be helpful.

Possible warning signs

Spending more time or money gambling than you intended.
Trying to win back money after a loss or feeling unable to stop.
Hiding gambling activity, losses or account transactions from family or friends.
Borrowing money, missing payments or using essential funds to gamble.
Feeling restless, irritable or anxious when trying to reduce or stop.
Neglecting work, study, relationships, sleep or other activities.
Gambling to escape stress, sadness, loneliness or other difficult feelings.
Returning to gambling soon after deciding to take a break.
Selling possessions or seeking new credit because of gambling.
Feeling guilt, shame, hopelessness or significant distress linked to gambling.

If any of these signs sound familiar, stop gambling and speak with someone you trust. A qualified gambling counsellor or health professional can help you understand what is happening and plan practical next steps. Support is available whether you gamble frequently or only occasionally, and you do not need to wait until a crisis occurs.

You can seek confidential information and counselling through recognised Australian services such as Gambling Help Online, state and territory gambling support services, or a local health professional. If you feel at immediate risk of harming yourself or someone else, contact emergency services or a crisis service in your area without delay.

Our safer-gambling approach

Faircrown Casino aims to provide information and tools that support informed decisions. We may apply account checks, transaction controls, identity and age verification, restrictions or other measures in line with applicable requirements and our account terms. These measures help protect account holders and support the integrity of the service.

Gambling is not suitable for everyone. You must meet the applicable minimum age requirement and comply with the laws that apply where you live. Do not create or use an account if you are underage, excluded, or prohibited from gambling. Do not allow another person to use your account, and keep your login information secure.

When someone close to you is affected

Gambling harm can affect family members, partners, friends and colleagues as well as the person gambling. If you are concerned about someone, choose a calm time to talk, describe the behaviour you have noticed and explain how it affects you. Avoid covering debts, lending money for gambling or taking responsibility for another person’s gambling. Encourage them to use self-exclusion and seek professional support.

You should also look after your own wellbeing. Independent counselling and support may be available for people affected by another person’s gambling, even if that person is not ready to seek help. If there is a risk of violence, coercion or immediate danger, prioritise safety and contact appropriate emergency or support services.

Need help now?

If you are worried about your gambling, take a break now, use the available account restriction tools and speak with a trusted person. For independent assistance in Australia, search for Gambling Help Online or your state or territory gambling support service. Faircrown Casino support can provide information about available account controls, but it cannot provide financial, medical or clinical advice.