Privacy Policy

Faircrown Casino respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information may be collected when you use our website and services, why it is used, how it may be protected and the choices available to you. By using the website, you acknowledge that information may be handled as described below. This policy should be read together with the website’s terms and any other notices presented when information is collected.

Faircrown Casino holds a licence from the Comoros (AOFA), reference ALSI-202508056-FI2, and a licence from the Tobique Gaming Commission, licence number 0000002. The site runs 128-bit SSL encryption alongside PGP protocol and RNG-certified games.

Information we may collect

The information handled by an online casino can vary depending on how you use the website, the services available to you and the information needed to meet legal and operational requirements. We aim to collect information that is relevant to these purposes and avoid requesting information that is not reasonably required.

Account and personal details

When you create or use an account, we may handle details such as your name, date of birth, residential information, country, username, contact details and account login information. We may also record your preferences, account status, responsible gaming settings, communications choices and information you provide when contacting support.

Identity and verification information

To confirm identity, age, location or eligibility, we may request verification information and documents. These may include identity documents, evidence of address, information about the source or ownership of funds where appropriate, and other information needed for account checks. Verification information may be reviewed by internal teams or suitable service providers acting on our behalf.

Payments and transactions

We may handle records about deposits, withdrawals, wagers, account balances, payment methods, transaction dates, transaction amounts and related payment status information. Payment providers may process payment details directly. We generally receive enough information to confirm and manage a transaction, but payment information may also be subject to the privacy policy of the relevant provider.

Device, usage and cookie data

When you visit or use the website, technical information may be collected automatically. This can include your IP address, browser type, operating system, device identifiers, language preferences, pages viewed, approximate location, access times, referring pages and information about how you interact with the website. We may also use cookies and similar technologies to remember settings, support functionality, understand website performance and help identify unusual activity.

Information from other sources

Where appropriate, information may be received from payment providers, identity verification services, fraud prevention services, technology providers or other parties involved in operating the website. We may combine this information with details already held about your account where necessary for the purposes described in this policy.

How and why information is used

Personal information is used to provide, maintain and improve the website and casino services. The purposes for handling information may include the following:

Creating, administering and securing your account.
Processing deposits, withdrawals, wagers and other account transactions.
Confirming your identity, age, location and eligibility to use relevant services.
Completing anti-fraud, security, risk and other account protection checks.
Detecting, investigating and preventing suspicious, unauthorised or unlawful activity.
Providing customer support, responding to questions and resolving complaints.
Communicating with you about your account, service updates, security matters and important notices.
Sending promotional or marketing communications where permitted and where you have provided the necessary choice or consent.
Understanding how the website is used, testing features and improving performance, usability and security.
Applying responsible gaming tools, settings and safeguards where relevant.
Meeting applicable legal, regulatory, tax, accounting, record-keeping and dispute-resolution obligations.
Establishing, exercising or defending legal rights and managing operational or technical issues.

Information may be used for more than one of these purposes where this is reasonably necessary. For example, transaction records may be required both to operate your account and to support security checks or legal record keeping. We may also use aggregated or de-identified information for analysis and service improvement where it does not reasonably identify you.

Marketing communications

If you choose to receive marketing, we may send information about services, features or offers that may be relevant to you. You can withdraw your consent to marketing at any time. Account, security and service messages may still be sent when they are necessary to manage your account or provide the services you have requested.

Sharing, security and retention

When information may be shared

Personal information may be shared where necessary to operate the website and provide services. This can include sharing relevant information with payment processors, identity and age verification providers, fraud prevention services, technology and hosting providers, customer support providers, professional advisers and other service providers that assist with business operations. These parties are expected to handle information appropriately and only for relevant business purposes.

Information may also be disclosed where required or permitted by law, in response to a valid legal process, to protect the rights and safety of users or the website, to investigate suspected wrongdoing, or in connection with a business change. We do not intend to sell personal information as a commercial product.

Security measures

We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication procedures, monitoring, secure transmission and internal handling processes. No website, system or method of transmission can be guaranteed to be completely secure, so you should protect your login details and contact support promptly if you believe your account has been compromised.

International handling

Some service providers supporting the website may handle information in countries other than Australia. Where this occurs, appropriate steps are intended to be taken to protect the information and ensure that it is handled for legitimate and relevant purposes. By using the website, you acknowledge that information may be handled in locations outside the country where you access the services, subject to applicable privacy requirements.

Retention of information

Information is generally kept only for as long as it is needed for the purposes described in this policy, to manage an ongoing relationship, resolve issues, protect the website or meet applicable obligations. Closing an account does not necessarily result in immediate deletion of all records. Some account, identity, payment, transaction, security and communication records must be kept for a period required by law, even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.

Cookies and your privacy rights

Cookies

Cookies are small files or similar technologies stored on your device when you visit a website. They can help the website remember your session and preferences, keep features working, understand general usage and support security. Some cookies may be placed by service providers that help operate or measure the website. You can manage, block or delete cookies through your browser settings. Disabling certain cookies may affect the availability or performance of some website features.

Your choices and data rights

Depending on your circumstances and applicable privacy requirements, you may have rights in relation to the personal information we hold about you. These may include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that no longer needs to be held, and withdrawing consent to marketing communications.

To exercise these rights or ask a privacy question, contact support@faircrowncasino.top. Please provide enough information for us to understand your request and locate the relevant account. We may need to verify your identity before providing information, making a change or completing a deletion request. This helps protect account holders and prevents unauthorised access.

A request to delete information may not always result in complete deletion. For example, records may need to be retained to meet legal obligations, prevent fraud, resolve disputes, protect the security of the website or maintain appropriate business records. Where deletion is not possible, we will aim to explain the relevant reason in general terms. You may also withdraw consent to marketing by using an available unsubscribe option or by contacting support@faircrowncasino.top.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, operational practices or privacy requirements. The updated version will be made available on the website and will apply from its stated effective date. We encourage you to review this page periodically so that you remain aware of how information may be handled.